Manager’s Messages

The Association is responsible for irrigating and maintaining the street trees, grates, sidewalk underdrains and paving, located in the public right-of-way immediately adjacent to the exterior boundaries of the Project.

Do your part to keep these areas clean and healthy by picking up after your pets.

Action Property Management is dedicated to transforming the HOA experience and redefining the role of community managers. Our primary goal is to foster open communication about community plans and their benefits. This approach requires cooperation, mutual respect, and a commitment to professionalism. We will not tolerate disrespectful behavior towards board members, neighbors, or staff.

Action is proposing a new code of conduct in our management agreements emphasizing mutual respect, professional conduct, confidentiality, accountability, and compliance. This practice will help cultivate a thriving community.

Supporting this, we’ve centralized Homeowner accessible support teams into two specialized groups: the Manager Assistant team and the Community Care team.

Community Care:
The Community Care team addresses over 90% of daily homeowner inquiries like Guest Parking Policies or Homeowner Account or document related questions, allowing managers to focus on strategic issues. They can be reached directly at communitycare@actionlife.com.

Manager Assistants:
The Manager Assistant team handles your inquiries regarding administrative processes like Architectural Guidelines and Applications, Community Room Reservations, providing managers more time to build strong community relationships. They can be reached at managerassistanthelp@actionlife.com.

We appreciate your support as we reimagine the HOA experience!

We would like to take this opportunity to remind everyone about the proper usage of our apartment’s plumbing systems and appliances, specifically the garbage disposal and dishwasher.

Garbage Disposal: It is important to remember that the garbage disposal is intended for light residues left on your dishware. Please refrain from putting fibrous vegetables, potato skins, eggshells, or any similar items down the garbage disposal. These materials can damage the disposal and clog the plumbing.

Plumbing Use: Please be mindful of what you flush down the toilet. Items such as tampons, sanitary napkins, paper towels, excessive toilet paper, and moist towelettes should never be flushed. If you use flushable wipes, please ensure the package does say “flushable” and limit to one per flush.

Dishwasher Usage: Prior to placing dishes in the dishwasher, please remove all food and dispose of it in the trash can. Any remaining light residues should be rinsed off and the garbage disposal used (only for light food residues) before placing the dishes into the dishwasher. Clogging the drain line for the dishwasher can cause leaks and damage the appliance.

Remember, these practices don’t just benefit you and your individual unit but also contribute to the overall health of our communal plumbing system.

Thank you for your cooperation and understanding in maintaining a pleasant and functional living environment for all residents.

Piazza Palermo’s Master policy renewed on 9/1/25. If you or your lender need an insurance certificate you can download the updated Certificate of Insurance on the Resident Portal (https://resident.actionlife.com/) . If a special copy is requested by your lender you or they can request it via email to HOA Certs Hoacerts@kirkmillerinsurance.com or by visiting www.EOIDirect.com (http://www.eoidirect.com/) , or by calling EOI Direct’s toll-free helpdesk at 1-877-456-3643 Monday through Friday between the hours of 7:00 AM and 6:00 PM (Mountain Standard Time).

Owners may register with a personal e-mail address and obtain a renewal certificate to provide to their existing mortgagees. Once registered, owners can enter their community name in the association name field to bring up the community’s policies. As there are multiple certificate options, owners may select the option that specifies “I received a letter from my lender requesting an annual update of my insurance policy. (Your lender may indicate they will be purchasing, or have purchased, insurance on your behalf)”, as that is cost-free and will provide all of the proper information for all financial lending institutions.

While you’re on the homeowners portal you should also review “Piazza Palermo – Coverage Define” document published by Kirk Miller, the association’s insurance broker. This document provides great guidance to help you ensure your insurance provides you adequate coverage in the case of any incident.

ITEMS NOT COVERED BY THE MASTER POLICY

While the master policy covers structural elements of the residential interiors over the deductible, it will not provide coverage for specific elements of the residential unit nor any personal property owned by homeowners such as furniture, electronics and other similar items that are individually owned and are not part of the building structure. Additionally, the master policy will not provide coverage for upgrades to any of the insured items within the residential units. As such, all owners are to obtain coverage for their upgrades and improvements to the residential unit interiors.

DO HOMEOWNERS NEED INSURANCE?

Yes! In addition to items that are not covered on the master policy, the association’s master insurance policy will not provide for other important coverage items that the personal condominium policies offer. These are briefly described on the attachment “Piazza Palermo – Coverage Defined” along with minimum coverage recommendations for certain items.

It is very important that all owners consult with their personal insurance agents to ensure that the proper coverage limits are in place. All owners are welcome to have their personal insurance agents contact Kirk Miller at 858-240-2593 and they are more than happy to assist in discussing the potential gaps in coverage between the association’s policy and the personal condominium policies. Homeowners should also ensure if they rent their unit that the renters are insured for further liability protection in the event of damage to their contents or needed displacement.

We’d like to remind everyone of their obligations to keep common areas clean and attractive including the hallways, alcoves, and exclusive use patios and balconies.
Cleaning up after ourselves and maintaining these areas is not only a matter of respect for our community but is also crucial in preventing pests and maintaining our property values. Furthermore, the CC&Rs and Project Handbook outline that the city requires these areas to be kept in a clean, safe, and attractive condition, free of all debris. Unit alcoves should be cleaned by the residents and are not  an appropriate location for overnight trash storage. Balconies and patios are also the responsibility of each homeowner to maintain in a way that preserves the attractiveness and value of the property. Similarly, parking spaces should be free of storage items and vehicle leaks.
Please keep in mind that if the association has to step in to fulfill a homeowner’s maintenance obligations, the homeowner can be assessed for the costs.

Let’s strive to uphold these standards and make our community a clean, safe, and enjoyable place to live. Thank you for your cooperation!